About Us and Our Staff Members

Our Story

My dad, Denny, and my brother, DJ, started this company back in 2003 out of my dad’s garage. From day one, we set out to build a family-owned roadside assistance company in Illinois that focused on professionalism and customer service in an industry that was often lacking both.

My dad believed in putting people first, and that mindset continues to guide our local roadside assistance team serving Winnebago County, IL. After my dad passed away in 2015, I took over the company with a commitment to preserve his customer-first approach and lead a group of experienced roadside assistance technicians who truly care about the people they help.

Our core value is simple: help people in need. Every call we receive comes from someone having a bad day, and our trusted roadside assistance professionals take pride in turning those moments around. Nobody wakes up hoping for a dead battery or flat tire — car problems can completely derail your plans.

After many years and well over 100,000 service calls, our professional roadside service crew has helped drivers across Northern Illinois and the Rockford area get safely back on the road, often with a smile on their face. That’s what being a community-focused roadside assistance company means to us.

4 Fun Facts for Coachman’s CCR

2,000+ Roadside Assists Completed

Over the years, we've helped thousands of stranded drivers get back on the road, from dead batteries to flat tires!

Over 500 Jump Starts & Counting

Battery trouble? We've brought life back to thousands of vehicles, saving drivers from long waits and costly tows.

Average Response Time:

Under 30 Minutes – We know time is critical when you're stuck, which is why our team works fast to get you moving again.

Serving 4+ Counties, 7 Days a Week

Whether you're in Winnebago, Boone, McHenry, or Northern Kane County, we’re ready to help any day of the week!

Our Fearless Team

Click on the profile pictures to learn a little more about our staff members

Dusty W.
Dusty W.
President & CEO

Where is your favorite place to eat?

Smoque BBQ

If you could have a super power, what would it be?

Healing Factor

What do you like to do in your spare time?

Learn about something new

One random fact about yourself.

I am an autodidact

What’s your favorite movie or TV show?

Free to Choose

Do you have any pets?

Yes a Schipperke named Trixie

What is your favorite thing about working at Coachman’s?

Helping People. All of our customers are having a bad day when they call us. Be it a flat tire that is making them late to work or their kid left a light on and their battery is dead. I like to see them happy after we get them back on the road.

Dori W.
Dori W.
Co-Founder - Dispatch

Q:What is your favorite color?

A: Blue

 

Q:What is your favorite hobby?

A: Genealogy

 

Q:What do you enjoy about working at Coachmans?

A: Our family environment.

Megan W.
Megan W.
Vice President

Where is your favorite place to eat?

Jimmy John’s, turkey tom no mayo extra pickle add mustard

If you could have a super power, what would it be?

Physic powers

What do you like to do in your spare time?

Read and playing animal crossing

One random fact about yourself.

I have a culinary arts degree.

What’s your favorite movie or TV show?

Chopped

Do you have any pets?

Yes, 3 dogs, a hedgehog, and a goldfish.

What is your favorite thing about working at Coachman’s?

I love working with my husband.

Eric F.
Eric F.
Service Driver Manager

Where is your favorite place to eat?

S S Subs in Belvidere Illinois

If you could have a super power, what would it be?

To be able to fly

What do you like to do in your spare time?

Work on cars and motorcycles

One random fact about yourself.

One random fact is I listen to a lot of random music

What’s your favorite movie or TV show?

Cletus McFarland YouTube channel and junkyard digs

Do you have any pets?

I have two dogs and one cat. A blue heeler named sly , a chihuahua named Nina and a cat named Cochelo

What is your favorite thing about working at Coachman’s?

I enjoy helping people

Request Service Today!

Stranded? We’ve Got You Covered!"

From flat tires to dead batteries, our roadside assistance team is here to help. Available 7 days a week – just one call away!